Thousands of SGM equipment are currently in service and are committed to ensuring customers’ safety and efficiency.
A large team of highly qualified technicians is responsible for starting up and maintaining the machinery, as well as providing specific advice on separation systems and lifting magnets.
SGM service and repair is well prepared to offer the most efficient solutions to reduce downtime for lifting magnets, electrical equipment and SGM separators.
SGM remote assistance
SGM Remote Visual Assistance enables SGM customers to maintain optimal operations remotely. With this cutting-edge Augmented Reality tool, the SGM expert can guide field technicians step by step.
To access this service, click here ›
Repair
Our priority is to guarantee the longevity and optimal operation of our products. However, In case of any issues, a specialist technician will be available to assist you as soon as possible.
The TROUBLESHOOTING section of our user manual is where you can find solutions to most problems, and we always recommend it.
If you can’t find it, contact our service and specify the job number and serial number of the product (which can be found on the identification plate on the machine).
Download, fill out, and send the form authorizing return shipment (RMA)
Spare parts
Our inventory of spare parts is comprehensive and available in many warehouses worldwide. We are dedicated to providing quality service and fast delivery to prevent any productivity slowdown.
Customized mechanical parts can be produced quickly by our internal carpentry.
For more information on timing, please contact our service
Fill in and ask for your replacement
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