With thousands of SGM machines in operation worldwide, we are committed to delivering safety, efficiency, and high performance to our customers.
Our team of highly qualified technicians provides: Installation and startup of separation systems and lifting magnets, Maintenance and expert consulting to optimize equipment performance, Specialized service and repairs to minimize downtime for lifting magnets, electrical equipment and separators.
SGM’s dedicated service team ensures fast, reliable and efficient solutions to keep your operations running smoothly.
SGM remote assistance
SGM Remote Visual Assistance allows customers to maintain optimal operations remotely with the support of Augmented Reality technology. This innovative tool enables SGM experts to guide field technicians step by step, providing real-time assistance for troubleshooting, maintenance, and system optimization—ensuring faster issue resolution and minimal downtime.
To access this service, click here ›
Repair
At SGM, our priority is to ensure the long lifespan and optimal operation of our products. However, in the event of any issues, our specialist technicians are available to assist you as quickly as possible.
For quick solutions, we recommend consulting the TROUBLESHOOTING section in the user manual, where most common issues are addressed.
If further assistance is needed, please contact our service team and provide the job number and serial number of the product, which can be found on the machine’s identification plate. This will help us deliver faster and more effective support.
Download, fill out, and send the form authorizing return shipment (RMA)
Spare parts
SGM maintains a comprehensive inventory of spare parts, available in multiple warehouses worldwide, ensuring fast delivery and minimizing downtime to keep your operations running smoothly.
For customized mechanical components, our in-house manufacturing facility can quickly produce tailor-made parts, providing a reliable and efficient solution to meet your specific needs.
For more information on availability and delivery times, please contact our service team. We are here to assist you with fast and efficient support.
Fill in and ask for your replacement
"*" indicates required fields
